Terms of Service
These Terms of Service ("Terms") govern the use of all services ("Services") provided through the websites operated by Itonoba Works ("the Company"), including itonoba.com and related subdomains ("Site"). Users are asked to read these Terms carefully before using the Services. By commencing use of the Services, users ("Users") are deemed to have agreed to all provisions set out herein.
Article 1 Definitions
The following terms, as used in these Terms, have the meanings set out below:
(1) "Services" refers collectively to web consulting, web marketing support, the Concierge Service for international visitors to Japan, information services provided through the Company's in-house media (Voyage Japan, etc.), and all ancillary services associated therewith.
(2) "Content" refers to all text, images, video, design, logos, trademarks, programs, and other information published on the Site.
(3) "Concierge Service" refers to the travel arrangement, experience coordination, interpretation assistance, and related support services provided by the Company to international visitors to Japan.
Article 2 Amendments
The Company may amend these Terms without obtaining individual consent from Users where there is reasonable cause to do so, including changes in applicable law, shifts in social conditions, or modifications to the Services. Amended Terms take effect upon publication on the Site, and continued use of the Services thereafter constitutes acceptance of the amended Terms. Where changes are material, the Company will endeavour to provide notice via the Site or by email or other appropriate means.
Article 3 Service Content and Contract Formation
With respect to consulting services such as web marketing support, the specific scope, fees, and terms shall be governed by individual contracts entered into separately on the basis of individual quotations and proposals. With respect to the Concierge Service, a contract is formed upon completion of payment by the User via the Company's designated payment service following submission of the hearing sheet, at the point at which a payment completion notification is dispatched by that system.
Article 4 Prohibited Conduct
Users must not engage in any act that violates applicable law or public order and morality, nor any act that infringes the intellectual property rights, privacy, reputation, or other rights of the Company or any third party. Users are further prohibited from reproducing, republishing, or making secondary use of any Content without the prior written consent of the Company, from interfering with the operation of the Services, from using the Services for the purpose of gathering competitive intelligence where the User is a competitor of the Company, and from any other conduct that the Company reasonably determines to be inappropriate.
Article 5 Intellectual Property
All intellectual property rights, including copyrights, in all Content comprising the Site and the Services belong to the Company or to third parties holding legitimate rights therein. Users may not use such Content beyond the scope of private use and may not, under any circumstances, reproduce, modify, distribute, or sell the same without the Company's permission. Any materials or content submitted by a User to the Company are deemed to have been licensed to the Company, free of charge, to the extent necessary for the purpose of providing the Services.
Article 6 Privacy
The handling of Users' personal information is governed by the Company's Privacy Policy. By using the Services, Users are deemed to have accepted the Privacy Policy.
Article 7 Disclaimer and Limitation of Liability
The Services are provided on an "as is" basis, and the Company makes no representation or warranty, express or implied, as to their completeness, accuracy, usefulness, or fitness for any particular purpose. With respect to the Concierge Service, the respective third-party providers — including accommodation facilities, experience operators, restaurants, and car rental companies — bear sole and entire responsibility for the services they deliver. The Company makes no warranty of any kind as to the quality (including hospitality, taste, and cleanliness), suitability, safety, or reliability of services provided by such third parties.
The Company shall bear no liability for any loss or damage arising from communication failures, unauthorised access by third parties, natural disasters, or other force majeure events, except where such loss or damage is attributable to the Company's wilful misconduct or gross negligence. Where the Company is found liable for damages, such liability shall be limited to direct and actual ordinary loss suffered by the User, and the Company shall bear no responsibility for loss of profits, indirect loss, or special damages, whether or not foreseeable. The aggregate amount of compensation shall not exceed the total fees paid by the User to the Company in the three months immediately preceding the date on which the damage occurred.
The Company shall bear no liability for non-delivery or delay of payment completion notifications or other automated notifications dispatched by the Company's designated payment system, where such non-delivery or delay arises from causes not attributable to the Company, including the User's reception settings or communication failures.
Article 8 Suspension and Termination of Services
Where the Company determines it necessary to do so for reasons including system maintenance, natural disasters, changes in applicable law, or other reasonable cause, it may, without prior notice to Users, suspend, modify, or terminate all or part of the Services. The Company shall bear no liability for any loss arising therefrom, except where attributable to the Company's wilful misconduct or gross negligence.
Article 9 Special Terms for the Concierge Service
Fees and payment methods for the Concierge Service shall be as set out in the individual quotation and guidance provided by the Company. Cancellations by the User shall be subject to the cancellation policy communicated at the time of booking, and the prescribed cancellation fees shall apply. Where the provision of services becomes impossible due to force majeure events beyond the Company's reasonable control — including natural disasters, illness, changes in political circumstances, or transport strikes — the Company shall bear no liability therefor and shall use its best endeavours to present alternative arrangements as circumstances permit. Users are responsible for giving due consideration to their own health and physical condition before participating in any experience or activity, and do so at their own risk; the Company bears no liability for accidents or incidents arising therefrom.
Article 10 Exclusion of Antisocial Forces
Users represent and warrant that they are not, and will not in the future become, a member, affiliate, or associate of any antisocial force, and that they will not engage in violent demands or demands that exceed legal entitlement. Where the Company determines that a User is in breach of this Article, it may, without notice, suspend provision of the Services or terminate the relevant contract, and shall bear no liability for any loss arising from such suspension or termination.
Article 11 Governing Law and Jurisdiction
These Terms are governed by the laws of Japan. Any and all disputes arising out of or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance. Where consumer rights recognised under applicable law take precedence over this Article, the jurisdiction shall be limited to that extent.
Article 12 Severability
Even if any provision of these Terms, or any part thereof, is held to be invalid or unenforceable under applicable law, the remaining provisions of these Terms and the remaining parts of any provision held partially invalid shall continue in full force and effect.
Article 13 Contact
Enquiries regarding these Terms should be directed to:
Itonoba Works
3-11-6, Jinbocho, Kanda, Chiyoda-ku, Tokyo 101-0051, Japan
URL: https://itonoba.com/contact/